Shipping And Returns

Shipping And Returns

Orders $149.00 plus are shipped “Free” via UPS Ground within the Continental U.S. (the contiguous 48 states). UPS Shipping Charges will be waived on all UPS Ground orders if the net price of the entire order (not including tax) is $149.00 or over. Free shipping does not apply to expedited shipping such as “Same Day”, “Next Day” “2 Or 3 Business Day” as well as shipments going to AK, HI, British Columbia or any territory or country outside of the mainland U.S. Additional charges for expedited shipping will apply at cost.

UPS Ground is our default shipping method. We will make best effort to ship your order complete the day it is received. Orders received after 3:00 pm PST may ship the following day. AK and HI orders may be accepted provided the additional charges for shipping will be processed via USPS mail – instead of UPS .

Unfortunately, due to inventory or the time we receive your order , we will try but cannot guarantee same day processing. Note: UPS does not guarantee delivery day or time of day, even for expedited service.

If we are out of stock of an item we will hold your order until we can complete it.  We will always advise you of a revised shipping date.

Rush Orders. We will make our absolute best effort to get your order out the same day it is received but advise you that “Overnight” and “2nd day” shipping orders must be called to 805-654-9000 before 3:00pm PST (our time). Many locations do not have Saturday delivery, so please avoid that expensive choice. Save your money and order using our low shipping rates.

NOTE! Some larger orders require an email response from you or a phone call from the “Bill to” customer before we can ship the order.

Be Advised!: Over-sized or overweight items (such as Wood Surrounds or a Folding Spa Cover) must be shipped via common carrier. If your order contains over-sized items, we will call you before we ship and advise you of the freight charges. We may need to confirm special instructions for delivery, such as access to accommodate a large truck and trailer, rural delivery, etc.

Exchange and Returns: Orders are refundable or eligible for credit for 30 days after purchase. Orders less than 90 days are returnable for credit only. Credit may be used to purchase other items. Items removed from the original packaging carry a 50% restocking fee if in resellable condition. All electronic parts and custom ordered products such as spa covers, Softub liners, and any vinyl items are not returnable under any circumstances.