Dear Valued Customer: Thank you for your order. SoftubDirect will ship your order as we receive supplies from our distributors - who have been working with us to overcome temporary post-pandemic supply-side issues for some materials and chemicals. Thank you for your patience. Stay well, SoftubDirect: Your Friends In Hot Water.
Softub only allows Softub service technicians (usually, a Softub dealter) to replace parts on a Softub. We do carry a few user-serviceable parts for your Softub Hydropack, Tub and Cover.
If you will need help servicing your Softub spa, we are also a local dealer in California. You may call us at 805.654.9000 to arrange to drop off your Softub Hydropack or tub for service at our Ventura, CA Softub showroom and service center.