Dear Valued Customer: Thank you for your order. SoftubDirect will ship orders as soon as we receive supplies from our distributors who are working as quickly as possible during the pandemic. Thanks for your patience and understanding should your order take longer than usual. Once your order is placed, we’ll next email your tracking number to you the same day it ships via UPS. With our thanks and stay well, SoftubDirect: Your Friends In Hot Water.
Softub only allows Softub service technicians (usually, a Softub dealter) to replace parts on a Softub. We do carry a few user-serviceable parts for your Softub Hydropack, Tub and Cover.
If you will need help servicing your Softub spa, we are also a local dealer in California. You may call us at 805.654.9000 to arrange to drop off your Softub Hydropack or tub for service at our Ventura, CA Softub showroom and service center.