Service For Your Softub

Service For Your Softub

We Will Service Your HydroPack!

If you are looking for service and/or parts for your Softub, we recommend that you first contact your local Softub dealer. You will find it easier to deal with someone local and in person, instead of taking a chance on ordering the wrong parts online or even shipping your HydroPack cross country to have it serviced.

Softub’s Dealer Finder is here:
Softub has a Technical Support department: 888.870.3882.

Some parts of the Softub tub itself are fairly easy to service yourself and we carry those parts right here on Jet Faces, Filter Retrofit Kits, Suction Drain Covers, Drain Cover Flanges, Hoses & Clamps, Etc.

If you don’t have a local dealer of your own, and have a problem with your Hydropack, we can help you. We are also Coastal Softub, a local Softub dealer in Ventura, California, serving Softub owners in the 805 area code for almost 20 years.

Hydropack Shipping Box With InsertsHydropack Shipping Box With Inserts

We offer a Hydropack repair service here in our store. For $95.00, we will send you a pre-paid, custom packing box in which you will send us your Hydropack for repair (Continental U.S. only).

Follow these simple steps to arrange a repair:

  1. Call (805.654.9000) or write ( to preview your repair and to arrange your shipping information.
  2. Buy a prepaid Hydropack shipping box from us here.
  3. Ship us your Hydropack in the pre-paid shipping box when you receive it from us.